Sr executive- Customer service - Order processing

Job Description

Global Fintech MNC requires Sr Executive- Customer Service - Order processing- Chennai- GuindyOne of our client a pioneer, a tech leader and the everyday companion for people at workacross more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. Our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.Inndia delivers end-to-end loyalty solutions from loyalty program development toloyalty software implementation to rewards management and last-mile fulfilment. As a reputedfull-service rewards & loyalty company, It India manages several award-winningprograms across various industry verticals in India. We deliver loyalty software and solutions forour diverse portfolio of B2B, B2C and B2E clients. Our solutions include channel/ customer/influencer loyalty programs, employee rewards & recognition and points-based reward programs. We deliver more than 8 million digital rewards for our 250 clients every year.We are lookig out for Sr Customer care executive- Order processing for our client offcie at Guindy in chennaiShift time- Corporate day shift5 days /week work from officeWILL VIBE WITH USYou are responsible in managing the Clients Order Fulfillment TAT, Report Management, Query Response/Resolution, Coordination with Client and support functions for timely closure of Redemption orders and queries, Effective usage of CRM, Managing Zero Data loss of orders, RTOcuring, Timely Price Change of SKUs, Timely Masking/Unmasking, Maintaining standard Query Response templates & quality, New process learning.The main responsibilities are: To ensure the Orders are fulfilled within the agreed TAT of the client. To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner. To ensure queries are responded and resolved within the agreed timeframe, Coordination with Client and Internal SPOCs for timely fulfillment of orders and query closure. Effective Usage of CRM Respond all the queries from CRM. Create new tickets for Offline queries. Track the query till resolution and update the client/customer. To highlight escalation to the right person at the right time for timely closure. Client Program SOPs to be amended on a half-yearly basis. To ensure periodic data-recon between the Client portals Vs Order Management tool to avoid data loss. To ensure RTO/CNS orders are cured within the agreed Client TAT, Timely completion of Masking/Unmasking, Timely SKU price changes to be implemented to avoid revenue loss. To create and maintain standard templates for Query Response and ensure the Quality of response.1 To ensure accurate maintenance of Manual trackers for Queries, Incidents and MaskingUnmasking. Willingness to learn New Client/Internal processes. WE WILL VIBE WITH YOURequirements: Bachelors degree in any discipline. 2-3 years of experience in Customer Service Industry. Client Relationship & inter-personal skills Technical ability Good in MS Excel. Good working knowledge in MS office. Able to work in a team and achieve the desired results. Able to manage multiple-tasks and workload. Fluent in English, Hindi and a regional language.EXPECIf the position interests you and you find a fitment kindly sharecurrent ctc n notice periodrelevant experience in customer successopen to work at Guidy in chennaiReason for leaving current/ last companiesOpen to join in 15-20 days

Keyskills :
customer service operationsorder processing executive