Store Manager

Job Description

POSITIONStore ManagerNATURE OF JOB/ASSIGNMENTAchieve store targets and ensure profitable store.Ensure Adherence to SOPs in store.Store strategic business planning and effective implementation to ensure Shrinkage & Cost controlEnsure prevalence of optimum customer satisfaction in the customer complaints.Provide leadership and direction to the team -Train, develop, guide and supervise team in the store.LOCATIONStore LocationEDUCATIONMandatoryPreferableGraduateGraduate, P.G. (Business)EXPERIENCE10+ years of retail experienceEXPOSURE Retail experience of Furniture/ HH or White Goods pref.Team handling skills and store size exposure atleast 10,000 sq ft.AGE GROUP:30+KEY RESPONSIBILITIES:
• To achieve the sales targets for the store by continuously motivating and encouraging the Hosts. To monitor the day-to-day sales for the store.
• To closely monitor the Conversion ratio and average ticket size for the store and continuously improve on the same.
• To ensure that the TL/ADM/DM effectively monitor all Customer queries (to handle the same in case of escalation)/ Institutional enquiries and higher level of conversion.
• To ensure once in a day personal sales order booking and completing the full cycle of sales in absence of TL/ADM/DM.
• To ensure that customers receive satisfactory service before and after sales (delivery) and quality goods.
• To organize for attending customer complaint and resolve the same in coordination with QA.
To monitor the entire store processes critically. Arrange to take necessary corrective actions through the concerned supportive functions such as Admin, Back store, VM etc.Provide new ideas / innovative suggestions for store processes.
• To ensure effective implementation of all Marketing / Operational Strategies and Initiatives in the store for increasing the footfall.
• To assign store employees to specific departments in terms of new joinees and shuffling.
• To handle employee grievance and counsel them time to time and develop a highly motivated team in the store.
• To ensure through the HR/Administrative Officer that all half yearly Performance Appraisal (HYPE) for CCAs are being carried out in the store as per the HR System.
• To conduct regular sessions / briefing (on every Saturday) of CCAs on various aspects of selling / motivational and customer handling skills etc. in a structured manner in coordination with HR.
• To ensure regular on the job training / coaching on Product Knowledge in co-ordination with the Merchandising team and on the basis of Product Manual
• To ensure all HR SOPs are followed properly and timely with the help of HR.
• To coordinate all backend operations e.g. IT, Logistics, Commercial, Supply Chain Management etc for smooth operations and for any trouble-shooting requirement.
• To ensure proper care of the store and its merchandise through the respective departmental staff (Administrative Officer, Back Store Incharge& Assistant Administrative Officer).
• To bring cost consciousness in store through regular monitoring of all operational cost areas.
• To analyze the walk-in reports. Forward the same to the Head-Retail Operations and RRM on weekly basis.
• To ensure 100% display completion report in SAP.
• To conduct random check on product barcodes - price description.
• To ensure foolproof store documentation e.g. to check for irregularities in documenting atleast once in a month (all registers).
• To visit atleast 12 customers per annum for Free Health Check-up (FHC) for Furniture category
• To keep a track on all competitors activities and suggest pro-active actions on all required areas.
• To bring improvement in the store processes based on Mystery Customers feedback and HO Feedback.
• To generate innovative ideas from the store and send to RRM/ GM- RO
• To ensure emergency preparedness to handle different situations.
• To take up new assignment relating to new stores or activities as and when given by the Management.
• All the issues unresolved by the SM has to be escalated to the immediate manager or HO to the related departments.
COMPENSATION SCALE:COMPETENCY REQUIRED:Customer Focus, Create Influence, Stakeholder Relationship Management, Drive for Results, Leveraging Human potential, Business Acumen, Product Knowledge, Effective Decision Making and Effective ExecutionREPORTING TORegional/Area Manager- Retail Operations

Keyskills :
furniture salesteam handling