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Store Manager

2.00 to 7.00 Years   Chennai   04 Mar, 2024
Bright Future Placement
Job LocationChennai
EducationNot Mentioned
SalaryRs 50,000 - 3.5 Lakh/Yr
IndustryRetail
Functional AreaIn-Store PromoterSales / BD
EmploymentTypeFull-time

Job Description

    JOB DESCRIPTION-STORE MANAGERTitle Store ManagerReporting to Area Operations Manager,Customer focus:Driving NetPromoter ScoreGreeting customers when they enter store and coaching the team to do the sameDisplaying commitment towards providing exceptional Customer Service and ensuring thatassociates also treat Customer Satisfaction as a priorityDealing with customer service issues such as queries and complaints at store level and ensuringthis is consistent with the teamStriving to have long lasting and fruitful relationships with each of our customersDriving sales vs.planDriving the sales of the store to meet the allotted targets by allocating the targets to the staffDeveloping a culture of high sales performance expectations, i.e. Sales LeadershipMotivating and inspiring the field team to drive for resultsAssessing field capability and establish performance priorities at group levelPeopledevelopment(AttritionControl)Assisting in recruiting and selecting high potential staffProviding effective on-the-job training and guidance to team members making use of companytraining modulesDelivering clear, motivating and constructive feedback in a timely manner to all retail associatesEvaluating the training needs of store associates and working closely with L&D department toexecute the developmental planUnderstanding the reasons for attrition and taking measures to control itCash & InventorymanagementMonitoring cash reconciliation to ensure there is no mismatch of store fundsEnsuring availability of required merchandise and servicesConducting stocktakes regularlyEnsuring the staff at store level has basic understanding of POS System to ensure transactionsare properly and effectively processedPerforming the necessary quality checks for the new productsWorking very closely with other departments till the product reaches the customer and ensuringthe best customer experience to the CustomerSupervisionEnsuring that all store employees, including the Optometrist, are taken care of and their issuesare resolvedEnsuring that the eye check-ups are conducted as per the SOP and maintain high qualitystandardsSOP adherence &implementationEnsuring that all SOPs for retail are implemented successfully and adhered to by store employeesUpdating colleagues on business performance, new initiatives and other important issuesScheduling the teams shift timings to meet the stores business needs and demandsEnsuring staffing levels are adequate to effectively operate the storeStore upkeep &maintenanceMaintaining the store as per standards, regularly cleaning the frames and otherequipment at the storeEnsuring the security of all equipment and that there is no shortage of stock units

Keyskills :
showroom managementstore operationsshowroom

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