Supplier Operations Manager

Job Description

Supplier Operations Manager About our Team Platform Operations Platform Ops is a fastgrowing team within Data Operations focused on powering the nextgeneration Research Data Platform built on data mesh principles Our team enables scalable highquality data services that support key Elsevier products such as Scopus LeapSpace SciVal Reaxys and other leading research solutions used globally We operate at the intersection of data engineering platform services and supplier ecosystem management ensuring that data products are reliable governed and continuously improving About the Role The Supplier Operations Management Data Operations is responsible for independently managing the operational performance of external suppliers supporting data processing enrichment transformation and quality assurance services This role ensures suppliers consistently meet agreed SLAs quality standards compliance requirements and capacity expectations across data workflows The role requires strong analytical capability structured project management skills and excellent written and verbal communication skills The Supplier Operations Manager must be able to translate complex operational data into clear business insights and recommendations for crossfunctional stakeholders A strong understanding of product requirements and customer impact is essential to ensure supplier delivery aligns with evolving business needs Responsibilities Supplier Performance Management Independently manage and monitor operational performance of assigned suppliers across data workflows e g data ingestion enrichment validation transformation reporting and quality control Track SLA adherence turnaround times quality scores defect rates and productivity metrics Lead monthly performance review meetings with suppliers and present insights to internal stakeholders Identify performance gaps and drive corrective and preventive action plans Proactively escalate risks impacting service continuity data accuracy or timelines Act as the primary operational point of contact for assigned suppliers Data Analytics Reporting Design and maintain Power BI dashboards to track supplier KPIs and operational health Analyze large operational datasets to identify trends inefficiencies and optimization opportunities Conduct structured root cause analysis for recurring data quality or delivery issues Prepare and publish structured monthly supplier performance reports with clear executive summaries and actionable insights Support demand forecasting and supplier capacity planning through datadriven analysis Governance Risk Compliance Ensure supplier adherence to contractual obligations data governance standards and security policies Monitor compliance with data privacy and information security requirements Maintain structured governance cadence documentation and audit readiness Support performance documentation required for commercial reviews and renewals Project Product Alignment Support supplier onboarding transitions and scope changes Manage defined operational improvement initiatives automation standardization workflow optimization Collaborate closely with internal domain functional teams to understand evolving requirements and ensure supplier outputs align with business and customer expectations Translate business and product requirements into measurable supplier performance metrics Track milestones risks dependencies and stakeholder communications using structured project management approaches Continuous Improvement Automation Identify opportunities to automate manual processes within supplier workflows Partner with internal teams to implement system or workflow enhancements Drive productivity improvement and costefficiency initiatives Promote a datadriven and customerfocused culture of operational excellence Qualifications Experience Bachelors degree in Computer Science Information Technology Data Analytics Engineering Business Supply Chain or related field 56 years of experience in operations data operations or shared services environment Experience managing external vendors or global suppliers in a matrixed organization preferred Strong exposure to data lifecycle management data processing environments or analyticsdriven operations MBA or Postgraduate qualification in Operations Analytics or Business Management preferred but not mandatory Experience collaborating with Product and Technology teams is a plus Requirements Data Reporting Advanced Excel Power Query complex formulas Pivot Tables Power BI dashboard development DAX data modeling automated reporting Tableau reporting and dashboard development good to have Strong data analysis and interpretation capability Experience working with large datasets and operational metrics R .

Keyskills :
Data AnalyticsReportingGovernanceRisk ComplianceProject ManagementContinuous ImprovementAutomationSupplier Performance ManagementProduct Alignment