Support Analyst

Job Description

* Job Description - APAC About BNP Paribas Group:BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.About Business line/Function :For 150 years, BNP Paribas Wealth Management has been committed to protecting clients wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.Job Title: Senior Application Support Analyst Date:Department:ITLocation:ChennaiBusiness Line / Function:Wealth ManagementReports to: (Direct) #ServiceEngineering & ProductionGrade: (if applicable) (Functional) Number of Direct Reports:Directorship / Registration:Position PurposePart of BNPP Wealth Management in Singapore, the position is created in #Service division to handle Application Support activities. The candidate will provide technical / functional support on our Portfolio Management System application (Trilple A from Temenos). The candidate will play a major role in handling Incidents, BAU service requests and Application Support activities Responsibilities As a member of #Service, the candidate will have the following activities :
• Provide functional support (Front Office users) & technical support (batchs, interfaces )
• Adhere to Service Level objective target and roadmap
• Escalate timely to the management on possible risks or issues.
• Contribute to the knowledge articles.
Technical & Behavioral Competencies Qualification & Experience:
• Total 5+ years of overall IT experience
• At least 3+ years of experience in supporting Triple A
• At least 3+ years of experience as IT Analyst / Business Analyst with private banking or asset management
• Hands on experience of Triple A functionalities, Portfolio Management, Order Management and Performance Analysis (Valuations, Operations, Performance Analysis, Strategy Reconciliation )
• Experience in wide range of financial instruments including structured products, futures, options, forex, etc
• Good understanding of Wealth Management business processes.
• Strong critical thinker with problem solving approach.
• Excellent verbal and written communication skills
• Customer/user-centric mindset
• Linux (Basic)
• Shell (intermediate) - SQL PL/SQL (intermediate)
• ITIL practices (Strong)
Good to Have
• Actuate reporting.
• Java / AS400 / Kafka / MQ / Tomcat
• Jira / Service Now
• Autosys or Any scheduling system
Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills)Ability to collaborate / Teamwork Ability to share / pass on knowledgeCreativity & Innovation / Problem solvingChoose an item. Transversal Skills: (Please select up to 5 skills)Analytical Ability Ability to set up relevant performance indicators Choose an item. Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required), *NA

Keyskills :
environmentservice levelprivate bankingretail bankingcustomer relationsunix