hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Support Engineer III

5.00 to 7.00 Years   Chennai   28 May, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job summaryAmazon Music Catalog s vision is to be the most comprehensive and authoritative source of information about music and artists in the world. We build platforms and verticals that allow this vision to materialize. We use state of the art technologies and Machine Learning algorithms to enrich the catalog metadata in order to enable the magical experiences Amazon Music is known for on Alexa. It is still Day 1 for voice, and the catalog team is in the heart of making this experience better for customers. The Amazon Music Catalog (AMC) team is responsible for persisting, computing, reconciling and vending Music rights and metadata to other teams and services across Amazon. We process hundreds of millions of updates per day and our services serve hundreds of thousands of requests every second to all Amazon Music Customers. Our services are used in every aspect of the customer experience from search and discovery to playback and voice requests. We own critical platforms that makes access to the Amazon Music Catalog highly available and accessible. The AMC Support Engineering team provides production support for tier 1-3 services. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions
    • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
    • Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
    • Software deployment support in staging and production environments
    • Develop tools to aid operations and maintenance
    • System and Support status reporting
    • Ownership of one or more Digital products or components
    • Customer notification and workflow coordination and follow-up to maintain service level agreements
    • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
    ,
    • 2+ years of development or technical support experience
    • Experience troubleshooting and debugging technical systems
    • Experience in Unix
    • Experience scripting in modern program languages
    • B.E. in Computer Science or a related field.
    • 2+ years overall development/technical support experience.
    • Strong knowledge of programming, Operating System and Data structures concepts preferred
    • Comfortable communicating cross-functionally and across management levels in formal and informal settings
    • Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.
    • Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logs
    • Proven track record in working on enterprise level large scale n-tier applications
    • Development Experience in Java. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
    • Demonstrated experience in Perl, Python or shell scripts, a sound understanding of web technologies.
    • Detailed knowledge of the UNIX/Linux operating system and tools
    • Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
    • Demonstrated skill and passion for problem solving and operational excellence.
    Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Keyskills :
switchestroubleshootingnetworkingproblem solvingoperating systems

APPLY NOW

Support Engineer III Related Jobs

© 2019 Hireejobs All Rights Reserved