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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BDGeneral / Operations Management |
| EmploymentType | Full-time |
1. Function as the bridge between Temenos and designated Clients and function as the Single Pont of Contact ( SPOC) 2. Actively monitor client s open issues. 3. Prioritize open issues for analysis based on criticality/client s feedback. 4. Prioritize issues in Maintenance and ensure delivery as per SLA 5. Follow-up with client for any additional information required for logical closure of issue. 6. Liaise with Clients and Account/Project Managers to a Understand different milestones like UAT,Upgrade, go-Live etc., and keep Chennai Support Centre informed. b. Provide constant updates over conference calls or through e-mail. c. Communicate about re-schedule in the delivery of fixes, if any. 7. Ensure and Maintain High Satisfaction rating from clients. Essential Skills 1. Excellent oral and written Communication 2. Minimum of 3-4 years of experience in handling large clients with exposure to SLA tracking 3. Software /Application Product Support Experience .
Keyskills :
sales echnicalsupport writtencommunication fundmanagement frontoffice wealthmanagement customerjourneys productsupport customerrelations operationalexcellence