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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Analyse issues reported by users and provide solutions/clarificationProvide system improvement plans for repeated issues to improve application stability.Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.Work with vendor and Fix product defects.Manage the Remedy/Ticket and keep the latest information in the systemProvide support during S@R & Medium priority and during DR drillTo build relationship & network with stakeholders within & outside the immediate teamEnsure customer satisfaction through improved service and qualityDo testing and implementation for periodic BAU fix releaseMust be strong in technicalHands on with Unix scripting, SQL,PL/SQLKnowledge on ODI ,EDQ is an added advantageKnowledge on Oracle Mantas/BAE Detica is an added advantageShould be flexible in timingSkills ProfileFunctional/Technical SkillsSkill Proficiency LevelDevelopment programming languagesAdvancedDesignIntroductoryOperating systemsIntroductoryUnit TestingAdvancedDatabase (SQL & PLSQL)AdvancedInfrastructureIntroductorySoftware Config ManagementCoreDevelopment toolkitsAdvancedScripting (Shell)AdvancedSupport system interfaceAdvancedSupport batch jobsAdvancedProcess standardsAdvancedApplication knowledgeIntroductorySystems documentationAdvancedSystems integrationAdvancedBehavioral SkillsSkill Proficiency LevelAnalytical and problem solvingAdvancedCommunicationAdvancedTeamworkCoreCoachingIntroductoryStakeholder ManagementAdvancedPlanning and OrganisationAdvancedJudgement and decision makingIntroductoryGroup policies and processesIntroductory,
Keyskills :
sales sla customerrelations delivery unixscripting problemsolving systemimprovement customersatisfaction programminglanguages sql unix testing echnicalsupp productionsupp acle vend