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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration,General / Other Software |
| EmploymentType | Full-time |
The Cardinal team enables multiple Amazon business teams (Kindle Direct Publishing, Kindle Print on Demand, Amazon Video, Merch by Amazon, and more) to develop customer delighting features faster and for less ongoing cost and is an important part of helping these teams fulfill Amazon s vision to be earth s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Cardinal Support Engineering/Systems Dev Engineering team provides front-line production support, operational excellence improvements, software health maintenance enhancements, testing infrastructure upgrades, and software product release coordination and deployment support. This job requires you hit the ground running. Your ability to learn quickly and work on disparate and overlapping tasks will define your success., 2+ years of development or technical Dev/support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages To work at the tactical level to improve your team s projects, infrastructure, operational performance, and stability. Given a defined problem, to be able to deliver a solution which is logical, maintainable, that uses appropriate technologies, and is delivered on time. To be able to identify and scope problems and opportunities arising from technical discussions, to calculate costs of proposed solutions, and to make technical trade-offs.o You learn to identify operational risk, especially risks to resilience at the component level, and take ownership of these risks by delivering solutions or escalating and ensuring a clear hand-off to the right owner.o To ensure your solutions address the goals of your team and improve the customer experience. You are beginning to learn about the customer experience and provide excellent support to customers, peers and partner teams To get your designs, code and procedures reviewed, and you incorporate feedback, and to be able to test your solutions. To understand the operational requirements, performance properties, & dependencies of the systems.o You are a builder who solves straightforward problems using technology solutions composed of smaller or stand-alone components and processes, including small tools and applications.o You are a participant in your team s design, scoping, and prioritization discussions, and are learning to understand how the team makes decisions within the context of business goals and customer needs.o You classify, store, and handle data in accordance with Amazon policies. To be able to help your team train and mentor interns, and participate in the hiring process. To be able to write clear, accurate and concise documentation. To be able to troubleshoot, research root causes, and thoroughly resolve customer impacting high severity tickets.o You remain calm under pressure and know when and how to ask for help when necessary.
Keyskills :
digital conversionoperational excellenceproduction supporttechnical discussionsdesignoperational requirementscustomer experiencedemandtestingbehavioral trainingoperational risktechnology solutionsrisk