Systems Support Engineer II

Job Description

Would you like the opportunity to solve technical challenges Are you a fast learner who is fascinated by technology Join our IT Support teamOur IT Support Team is responsible for provisioning, managing and supporting Enterprise Applications which is consumed by internal business functions for supporting customers. We collaborate with cross-functional teams and business units to deliver the best applications, products and services.Partner with the bestAs a System Support Engineer II you will work closely with all technical teams and business functions to understand IT application requirements and deliver them in the most efficient way. You will work on technical challenges to troubleshoot issues and deliver resolutions effectivelyAs a Systems Support Engineer II, you will be responsible for:
• Providing on-going administration support to infrastructure and application layer
• Monitoring alerts and platform metrics to identify potential issues and provide support
• Owning the incident and service request life-cycle to ensure progress and resolution updates to customers
• Following internal SLA and OLA agreements and to ensure high-level quality of service is delivered
• Collaborating with engineering and platform teams. Provide guidance to successfully deliver implementations and continuous support to IT applications
• Building and maintaining a support knowledge library to document issues and resolutions for our internal customers
Do what you loveTo be successful in this role you will:
• Have 3 - 5 years of enterprise Operations experience supporting Linux based applications.
• Experience supporting ODI, capstorm, Mulesoft etc will be desired.
• Be detail-oriented and have excellent debugging and troubleshooting skills involving REST/SOAP APIs.
• Have knowledge of Basic networking concepts
• Be proficient in traditional RDBMS schema and SQL
• Have excellent communication and written skills to articulate technical information to internal teams and end users.
Work in a way that works for youWe recognize that the way in which people want to work and deliver at their best can vary for each person.This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.Working with usAt Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you!Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.#LI-Remote.,

Keyskills :
troubleshootingnetworkingquality of serviceoperating systems