Team Lead - Loan Service

Job Description

*About BNP Paribas Group:BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Business line/Function :The Credit Administration team in ISPL is responsible inDisbursing new Loans, Loan Rollovers, Loan Repayment, Understand and Capturing accounting entries in system,Co-ordination with APAC Middle Office for query resolution,Preparing Daily MISGood excel skills and prefereable good in macros Job Title:Associate L1/ Sr. Associate Date:May 2021Department:CIB ITO Client Management OperationsLocation:CP2 ChennaiBusiness Line / Function:CIB ITO CLMReports to:(Direct)ManagerGrade: (if applicable)Associate L1/ Sr Associate (Functional)Number of Direct Reports:NilDirectorship / Registration:NAPosition PurposeTo ensure processing of Loans related transactions of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of Loans operations while meeting the Operations Objectives of BNPPISPL for all the sites handled with accuracy.ResponsibilitiesDirect Responsibilities1.Operations MANAGEMENT: Processing of Loans transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement control plans and pay attention to risk related areas in operations.3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, legal and regulatory aspects.Contributing Responsibilities1. OPC: Contribute to the Operations Permanent Control framework2. CUSTOMER SERVICE: Monitor turnaround times, and operational efficiency. Resolve customer complaints and queries.3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.4. INFORMATION MANAGEMENT: Preparation and submission of MIS and reports to management as required.Technical & Behavioral CompetenciesTECHNICAL COMPETENCIES REQUIRED:

• Knowledge on various Loans Products
• Internal Accounting Systems and Packages
• Process performance evaluation, analysis and improvement
• Familiarity with computer applications, MS-Office, Business Objects etc.
• Familiarity with Banking Back Office Operations, Processes and Systems.

BEHAVIOURAL COMPETENCIES REQUIRED:

• Good Communication Skills
• Excellent interpersonal skills
• Orientation towards Service Quality
• Ability to work independently Work under pressure
• Accurate and attention to detail/ rigor

Specific Qualifications (if required)Degree in Banking & Finance or equivalent qualification in Banking sector with 5 years plus relevant experienceSkills ReferentialBehavioural Skills: (Please select up to 4 skills)Communication skills - oral & written Ability to share / pass on knowledgeActive listeningAbility to collaborate / TeamworkTransversal Skills:(Please select up to 5 skills)Ability to develop and adapt a process Choose an item.Choose an item.Choose an item.Choose an item.Education Level: Bachelor Degree or equivalent Experience LevelAt least 2 years Other/Specific Qualifications (if required), *Experience and Qualifications required

• Minimum 5 years of relevant working experience
• Degree holder or equivalent qualification in Banking sector

Keyskills :
accounting entriesmiddle officeoperational riskclient relationshipperformance evaluationfinancial servicescredit administrationinvestment advisory servicesfinancial justificationcustomer complaintsoffice operations