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Team Lead, MMAA-Operations

1.00 to 3.00 Years   Chennai   07 Nov, 2023
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Amazon where builders can build! We re looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.Responsibilities include, but are not limited toManaging a shift, constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data backed decisions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.A day in the lifeAmazon where builders can build! We re looking for a smart, customer-obsessed innovator and owner to join our Operations TeamTeam LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.Responsibilities include, but are not limited toManaging a shift, constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data backed decisions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, IND, - Bachelors degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications - 1 years of manufacturing or customer-facing environment experience

Keyskills :
ad hoc reportingcontinuous improvement facilitationdata managementmicrosoft officeteam performancebehavioral trainingperformance metricssqlexcelbasicaccessmetricsbusinessanalysisbuilderslogisticsreportingdatabasesmanagement

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