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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
We are looking at an overall experience of 8-10 yearsResolve Tier 2 / Tier 3 Product Support tickets in line with expected ticket capacity for team leadsSet clear team goalsManage the Product Support Team, monitor both groups and individual employee performance. Design ways to increase productivity and customer satisfactionOversee day-to-day functions of the departmentOversee all technical support processes and ensure both internal and external customers are receiving the appropriate assistanceCommunicate and adhere to processes, policies and goals.Monitor queues and assisting with daily goalsAccountability and reporting on metrics and track progress against goalsConduct weekly quality audits to review responses for accuracy and quality during 1:1sHandle escalated issues from customers.Recruit, interview and hire candidates; get new team members up to speed on role and expectationsResolve issues and conflicts within teamOperate with minimal supervision and collaborate with other team leads both locally and globallyRecognise high performers and actively participate in team development and progression discussions with leadership,
Keyskills :
supplychain qualityaudit teamdevelopment inboundlogistics increaseproductivity roductsupp technicalsupp