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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
The Sales, TNM & Analytics groups in the GSC also referred to as STAD includes various processes from these functions. Some key business processes of STAD are Pre-Sales: Quote and Tendering, Contracting, Demurrage & Detention, Trade and Marketing, Disputes, Advanced Analytics, Technology support and Business IntelligenceShow More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balanceShow More Key responsibilitiesThe purpose of this Job is to handle Customer disputes, find opportunities to address root causes and also get in touch with customer for getting an alignment to collect money for the disputed invoices. 1. Be the face of dispute team in North America2. Lead a team of 10+ colleagues who work in night shift3. Motivate, Inspire and support the teams as necessary4. Own targets and KPI s, create glide path and drive results 5. Support the culture transformation journey6. Create self-managed teams and enable a culture of self learning7. Connect with Stakeholders and end customers, find opportunities to improve customer experience. 8. Be a role model and create successorsShow More We are looking forGraduate/Post Graduate with reasonable experience (Min of 4 years) in Customer Service, Documentation, Collection or dispute processes willing to work in perpetual Night shifts Good oral and Written Communication Should be a fast learner Ability to understand Upstream and downstream processes Able to engage, foster relationship and collaborate with multiple stakeholders Ownership mindset, self-driven and motivated Problem solving skills Should carry a customer centric mindset Ability to understand end to end processes. Adherence to process and SOPs Attention to details, complete & error free documentation Adapt to change in process (SOP) / Systems Ability to understand end to end processes Language capabilities to cater to specific countries Experience in direct Stakeholder interactions (Global) preferably Able to drive results Create self-motivated and self managed teams Own the KPI s and drive results Create a culture of learning and customer centric mindsetShow More,
Keyskills :
slacustomer relationscustomer servicesalesrole modeldrive resultscustomer centricadvanced analyticsemployee engagementkpirootquotebusinessupstreammarketinganalytics