Team Leader Cash Management Operations

Job Description

JOB PURPOSE:To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM).To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are metTo perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.KEY RESPONSIBILITIES:Assist the Manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgments.Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Team ManagerAssist the Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.Assist in managing the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.Contribute to the development of Officer and Senior Officer by guiding, coaching, motivating, supporting and assisting selected number of Officer and Senior Officer.Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)KEY MEASURABLES:Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output.Meeting of own performance objectives and contribute in achieving the team s objectives.Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.Coaching selected team members to achieve the desired level of productivity and competency.Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.Complete non-routine assigned task (e.g. testing, BCP) within the set deadline.No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank.Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management.KEY RESPONSIBILITIES:Assist the Manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgments.Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Team ManagerAssist the Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.Assist in managing the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team / individuals, facilitate improvement initiatives and help cultivate a Service Excellence culture among the team members.Verify transactions processed by Officer and authorize those that fall within own-delegated release authority.,

Keyskills :
sales customerrelations quality coaching codeofconduct staticdata servicelevel cashmanagement servicequality operationalrisk dailyoperations servicestandards ualitymanagementsystems