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Team Leader (Collections)

2.00 to 7.00 Years   Chennai   07 Jan, 2025
STEP IN PLACEMENTS PRIVATE LIMITED Hiring For Team Leader (Collections)
Job LocationChennai
EducationNot Mentioned
SalaryRs 4.5 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Position - Team LeaderProcess - CollectionsWork Location - Chennai (Pallikaranai)Qualification - Any GraduateExperience - Minimum 1 year experience as a Team Leader - Collections (On Paper)Day ShiftImmediate Joiners RequiredCTC - 5.00 LPAJob Description -
    • Leading the collections team on a daily basis to continue in achieving results.
    • Managing the functional alignment, orientation, support and management of the assigned team.
    • Enhancing both CBSLs and client reputation by delivering exceptional service and ensuring that a culture of Treating Customers Fairly is embedded within the Collections department
    • Delegating and overseeing work undertaken ensuring the collections activity is effective and that all administrative tasks are completed
    • Maintaining the SLA parameters, Quality Standards, Escalating Matrixes, Resolution rates, and other process norms and targets are strictly adhered to.
    • Maintaining the overall login hours and efficiency of the team members.
    • Responsible for escalating any unresolved issues to the Manager
    • Adhere to the quality standards as prescribed by the company for outbound calls handling escalation calls if needed.
    • Ensure Shrinkage and attrition are maintained to acceptable levels over a period of time
    • Taking daily feedback from advisors and sharing the same to Client SPOC
    • Listening to their team calls to understand the pulse of the team.
    • Taking daily feedback from advisors and sharing the same to Client SPOC
    Pls contact Rajesh - hidden_mobile (Voice Call / Whatsapp) for more details

Keyskills :
debt managementdebt collectioncollectionsdebt recoveryteam leadercollections team leader

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