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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | General / Operations Management |
EmploymentType | Full-time |
1. Trying all registered numbers available in TP System 2. Identifying the First Instalment Defaults and referring to Agency 3. Initiating Payment reminder email and related activities 4. Identification of LJ and related process. 5. Identification of risk such as company Sanction 6. Placing & releasing request for markers 7. Manual debits sent on time 8. Requests sent to blocking the card/CASA accounts 9. Referring appropriate accounts to agency for Field visit/Agency referral 10. Offering settlements/DRP to Clients subject for approval with less waiver 11. Initiate cheque bounce & legal case filing 12. Upliftment done for FD on secured cards to avoid charge off 13. Follow up & Resolving disputes for Clients on time 14. EBBS checks on alternative contacts, Transaction details, Standing Instructions, Other Products sourced to Clients 15. Proactively highlighting Risk in account based on the clients transactions 16. Staff non-payment is highlighted through proper channel for immediate clearance 17. Straight flows are taken care for the TAD amount 18. Cash flow issues of companies are highlighted to avoid riskPeople and Talent 1. Uphold the principles of Treating Customers Fairly (TCF).2. E learning completion before timeline3. Timely action for Critical activities like Mail reverts4. Approval on Mail for any exception5. Contributing to Team achievement Being a Team Player6. Contributing to Business Operations during requirement ( Effectively Support calling on any other bkt /portfolio7. Improve Quality of work & reduce complaints - Call Scores to be >93%8.9. Adhere to Country Regulatory requirements pertaining to Collections & Recoveries.10. Responsible for Direct repartees compliance to Group and Collections Code of Conduct
Keyskills :
sales egulatoryrequirements customerrelations businessoperations cashflow