Team Manager

Job Description

Job Title : Team Manager Location : ChennaiAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Dynamic WorkingOur dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.To manage a large and diverse team of HR advisors working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the Service line lead to maintain Service Level Agreements and Key Performance Indicators through effective team leadership.What will you be doing Ensure daily schedule adherence, roster management. Manage escalations and perform regular quality checks for the team. Monitor performance for all advisors on a monthly basis. Address and manage team issues arising out of day-to-day working. Keep the Service lead regularly updated of any developments relating to the performance of the team, updates received and queries from clients. Ensure each advisor is trained and has got up to date process knowledge. Measure performance of the team for e.g. Performance appraisals, confirmations and on-going feedback and training. Work with the Service line lead to plan and provide support and guidance with disciplinary & grievances, completing documentation and scribing for interviews.What we re looking for:Graduate in any discipline Knowledge of HR Operations product procedures and policies and experience in operations Strong Knowledge of HR Systems SAP/Taleo/SIEBEL and its functionalities Detailed understanding of the business operational objectives, service standards and compliance requirements Strong interpersonal and relationship building skills. Needs to be able to build relationships with supporting areas such as process qualitySkills that will help you in the role:Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly. Team Handling and Escalation handling ability. Technical systems and procedure training experience. Workflow time management experience.Where will you be working ChennaiBe More at Barclays At Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Our Values Purpose and Values We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.Integrity We operate with honesty, transparency and fairness in all we do.Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference.Stewardship We prize sustainability, and are passionate about leaving things better than we found them.Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our Benefits Our customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.,

Keyskills :
risk management frameworkkey performance indicatorshr operationsteam handlingservice levelrisk managementtime managementconsumer bankingequipment supply