Technical Account Representative (TAM) 4

Job Description

*This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracles support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired., *Service Delivery Management/Project Management. Prior Oracle technology and infra stack knowledge is mandatory.Description of the overall role:This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The TAM will act as the primary liaison between Oracle, the customer, and system integrators with respect to the implementation. He/She will serve as Oracles support/services lead to customers and provide business process, application functionality, technology support and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle stack for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in one or more packaged systems implementation (CRM, ERP, BIW) along with some consulting experience. Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle) & knowledge on non-Oracle DBs such as DB2, MS Sql Server etc., ITIL or Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.Specific requirement to the role:

• This would be PSFT HRMS implementation project, customer has his HRMS running on SAP as of now.
• We would need primarily a Techno Functional skilled person in PSFT HRMS with minimum 10 years of experience
• He should be have implementation background
• Would prefer if he has worked in HR Line function for 2-3 years

Job DescriptionResponsible for Oracle PSFT implementation / post-implementation support in production environment Strong Knowledge of HRMS Process Flows. Strong Project Management Skills and Oracle Implementation Methodology Strong Presentation Skills Having strong interpersonal skills and act as Role Model for the team Investigate issues within Oracle Application functionality. Determine root cause of the problems & resolves them Prioritize and manage issues assigned within guidelines provided. Create and manage Service Requests with the Global Product Support organization Work with the technical team members in developing & testing of customized solutions Work with end users to streamline business processes using Oracle functionality and improve the efficiency Develop functional and technical specifications to address new business requirements. Document detailed processes and procedures and train end users

Keyskills :
business developmentdeliverydirect marketingmarketingmarketing strategyms sql serverstrong interpersonal skillsms sqlsql serverlife cycleroot cause