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Technical Support

4.00 to 9.00 Years   Chennai,Bangalore, Noida, Hyderabad, Gurugram, Pune, Mumbai City, Delhi   16 Jan, 2025
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationChennai,Bangalore, Noida, Hyderabad, Gurugram, Pune, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 7 - 16 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    • Responding to customer inquiries and complaints about technical issues
    • Diagnosing and resolving hardware, software, and networking issues
    • Tracking system issues through to resolution, within agreed time limits
    • Talking customers through a series of actions to resolve a problem
    • Following standard procedures for proper escalation of unresolved issues
    • Providing prompt and accurate feedback to customers
    • Maintaining a record of customers issues as well as the solution strategy for future reference
    • Supporting the roll-out of new applications, including training users
    • Testing and evaluating new technology for better system performance
    • Documenting technical knowledge in the form of notes and manuals

Keyskills :
product testingdocumentationproduct developmenttroubleshootingdiploma trainee

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