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Technical Support Engineer

3.00 to 8.00 Years   Chennai   20 Feb, 2023
Jobs Territory
Job LocationChennai
EducationNot Mentioned
SalaryRs 5 - 9 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    We are urgently looking for Tech Support Engineer for a reputed Financial Services Company.Role: Support EngineerLocation: Bangalore/ChennaiEducational Qualification: Graduates with Computer Science Background would be preferredJob Responsibilities:
    • Meet and exceed SLAs for Email and Chat support queues
    • Lead the training and mentoring of new hires on the Client Support team
    • Project management and execution of ongoing support projects
    • Need to be/become a subject matter expert to assist with escalations from the Client Support team
    • Act as a Tier 2 escalation point for Tier 1 support function
    • Provide on call/after hours support for Enterprise customers
    • Lead client facing outage communications
    • Assist with managing product outages
    • Demonstrated ability to efficiently manage client relationships and provide ongoing support for technical support projects
    Job Requirements:
    • 3+ years; experience in a technical customer support role in a blended process(Email and Chat)
    • Experience working closely with Engineering and Product teams to resolve bugs in production environments
    • Strong technical aptitude and ability to become a product expert quickly
    • Subject matter expert or able to become subject matter experts rapidly in the following areas in respect : Loan Origination process, Software troubleshooting and web technologies
    • Ability to evaluate, troubleshoot, and resolve customer issues as well as perform fixes directly in client production environments
    • Ability to work flexible schedules that may include evenings/weekends/holidays
    Working Days and Timings: Monday to Friday(6:30PM till 3:30am)Interested candidates can send their CVs to sandhya.jobsterritory @ gmail.com or Call/WhatsApp hidden_mobileRegardsSandhyaTalent AdvsiorJobs Territory

Keyskills :
support engineerstechnical supporttech supportcustomer supportit supporttechnical processtech support engineersupport engineer

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