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Technical Support Engineer

3.00 to 5.00 Years   Chennai   19 Dec, 2023
Acme Services Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job description
    • As a Support Engineer, you are a technical lead on your team and act as a subject matter expert for one or more services
    • You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning
    • You lead large multi-team projects and resolve the most complex support issues
    • You understand the business impact of support decisions
    • You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
    • You think proactively and work to prevent support issues before they are realized
    • You participate in design reviews to identify and mitigate support risks
    • You work closely with development and QA teams to improve the management life cycle
    • You have a deep understanding of production architecture and are familiar with operating systems best practices
    • You identify and drive small production architecture changes
    • You regularly work with management to assign tasks and small projects to other Support Engineers
    • You design and develop complex, high performing scripts and applications
    • You work with other leaders to share ideas and improve support within the company
    • You take a role in the strategic direction of the team
    • You play a significant role in hiring, mentoring, and training employees
    • You demonstrate excellent judgment when making decisions
    • You will be responsible for recording and generating daily leads and activity reports
    Qualifications:IT Hardware Concepts: RAID, SAN, x86 Architecture, server debugging management, and networking installation and debuggingLinux/Unix Administration: Boot Process, GRUB/LILO, File Systems, Network device and protocol configurations, Directory Structure, Performance Management/Troubleshooting, Base Operating System Install, Scripting: Perl, Python, Bash , and Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs Energetic, motivated to make 50 or more cold calls daily; ability to follow up, negotiate contracts and close deals

Keyskills :
ldapethernetlinuxsandns

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