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Technical Support Engineer

2.00 to 6.00 Years   Chennai   19 Dec, 2023
T-Scale Weighing India Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.Responsibilities Before & After Sales Support Trouble shooting, Training to the customers (by mail/telephone/personal visit) Products test, configuration, packing & installation, Track and handle quotes/ orders, deliveries, customer needs, and complaints Liaise between sales team, customer success team, and customers to properly address customer requirments PreparingTechnical & Sale Support Documents, processes, reporting.Qualifications Diploma or Degree 2 years of technical support experience in the Weighing Scale industry Customer service oriented Strong written and verbal and troubleshooting skills Ability to handle tasks, targets . work independently, Good communication skills in English & Hindi, Open minded & can-do attitude Aggressiveness in work approach, & ready to travel anytime,

Keyskills :
configuringtroubleshootingcustomer supportnetworkingtechnical supportcustomer servicewritten communicationverbal communicationindependencecommunication skillsEnglishHinditravelweighing scale industryproblemsolvingopenmindedness

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