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Technical Support Engineer

1.00 to 3.00 Years   Chennai   02 Aug, 2019
Dell
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Provide Technical support to Dell customers and partners via phone, email, or chat.
  • Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients), SDN Products & Networking.
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
  • Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
  • Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
  • May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
  • After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
  • Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)
Essential Requirements
  • Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking
  • Microsoft Server OS 2003/2008/2012, SQL Server
  • VMware - VMWare View (VCA/VCP is a plus), Virtual Machine Management, VM Storage, VM Networking
  • Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
  • Citrix - Citrix XenApp & XenDesktop (CCEA is a plus)
  • Strong written/verbal communication & interpersonal skills
  • Night shifts (EST / PST)
  • Strong telephone etiquette skills
  • Knowledge of products, customer service, policies and procedures
  • Problem-solving skills
  • Ability to work in a high-pressure environment
  • BE/BTech with 1 - 3 years Technical Support Experience
BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.,

Keyskills :
historysupportsqljavamailvcpinstallationftpardwareservertechnical

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