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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (Domestic)Technical Support / Helpdesk |
| EmploymentType | Full-time |
Process: Voice ProcessShift: 24X5 environmentWork Location: PuneEducation HSC & Any GraduateExcellent written and verbal communications skills (English) Excellent Troubleshooting skills, search skills, ability to approach problems logically Tier 1 production Application trouble shooting skills Windows, Networking etc Willing to work in 24X5 environment Excellent Customer service skills Customer service orientation and ability to work in a team Good interpersonal and communication skills Excellent soft skill, communications skills (voice & email) to handle customers across the globe Good typing skills Ensure on meeting daily KPIs Receiving and making end user calls Provide first level resolutions Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery ,
Keyskills :
customerservice customerservice service communicationskills interpersonalskills verbalcommunication professionalservices troubleshootingskills kpi search windows writing entation ientation photographicmem