Telecalling Executive

Job Description

Technical Skills: Should have basic knowledge of MS-Office, internet must possess understanding about broadband/ telecom business. Should have fair knowledge about Database management, Sales calls, Prospecting, Conversion process, DSR regular review of performance. Functional Skills: Sales Executive Job Purpose (Essential intent of the Job) Critical Responsibilities (Detail Key areas and actions/ activities) Keeping track on customer moving in to the project Make sure proper Demo of our services Proper Documentation for customer acquisition in assigned Project Make the sales number achieved month by month Coordinating with Installation team for customer connectivity on time Payment collection Proper reporting KPIs Deliverables of this role (specify KPIs) Reports on time Demo our service to Customers Service Delivery coordination Customer satisfaction on our services. Any Graduate Education Team Leader Team Leader - Sales Team Position Overview Accountability: Responsible to achieving sales target for Fiber Connect Broadband Sales by coordinating with respective Sales Team. Major Deliverables: 1. Need to maintain basic hygiene and required Sales Tool kits every day. 2. Responsible for attending and following all the prospects received on daily basis through SMS and allotting the same within the time as per the requirement of the customer. 3. Need to update the prospect status on daily basis to the Sales coordinator. 4. Need to check the feasibility (Primary and Back up) of the prospect before visiting the customer. 5. Need to visit customers as per prospect TAT 6. Share the DSR with the HOD with all details of prospect cold calls on daily basis. 7. Need to Review the DSR of the team members regularly for increasing sales. 8. Responsible for getting entire CAF filled in by customer, with necessary documents and submit the same to respective coordinator. 9. Work closely with the Home Sales BSI Executive to build Broadband business. 10. Responsible for achieving Branch Sales ARPU as per targets 11. Responsible for maintaining 100% adherence to the regulatory compliances. 12. Responsible for educating the customers on Sales and regulatory process at time of sale. 13. Responsible for spending time with the team member and educating them on processes and Company Policies. 14. Responsible for Training entire Branch Sales team on EB sales process and policies. 15. Responsible for updating the customer about the time delay or the commissioning status. 16. Responsible for getting cheque bounce payment related to Sales. 17. 100% adhere to company processes and policies 18. Need to maintain rapport with existing customers to generate references. 19. Need to maintain details of market and competitors. 20. Need to have clear geographical and potential details of the allotted area. 21. Responsible for educating and training the concerned team regarding Dept vision, Processes and policies. Supervises: Broadband Business Sales Executives Reports to: Manager Retail Sales Person Overview / Qualification Experience Qualification: Graduate in any discipline with Overall Experience: 4+ years Age: 25+ years Essential Attributes (Experience / Exposure characteristics): Minimum of 4-5 years of experience as Sales Team Leader / Business Development office in Telecom/ ISP/ FMCG industry Should have on experience in Broadband / Telecom. Should need a minimum team members of 5 -10 people while joining. Should have good communication , convincing and presentation skills Should have handled a sales team of at least 8-10 people Aptitude (Personal traits / Preferences): Awareness of market trends and contemporary products in the ISP sector Functional Competencies: Excellent communication skills, Product Awareness Aware of market segment and customer base Behavioral Competencies: Customer Focus (Leads and Improve business), Drive for results (Creates high performance work system), Interpersonal effectiveness (engages and influences others), withstands pressure (Handles demands of innovation and change) Telecallers Job Purpose (Essential intent of the Job) Critical Responsibilities (Detail Key areas and actions/ activities) Keeping track on customer moving in to the project Proper Documentation for customer acquisition in assigned Project Make the sales number achieved month by month Coordinating with Installation team for customer connectivity on time Payment collection Proper reporting KPIs Deliverables of this role (specify KPIs) Reports on time Explain our service to Customers Service Delivery coordination Customer satisfaction on our services. Any Graduate,

Keyskills :
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