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Training and Quality - Manager

Fresher   Chennai   24 Nov, 2025
IMARQUE SOLUTIONS PVT LTD
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Job descriptionConduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality.Skilled in working with inbound, outbound & blended (Voice & email) environment.Required Candidate profileCANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLYCandidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables.Should have excellent knowledge of MS Office.Should have sound knowledge of 7 quality tool for compiling, interpreting and communication all quality related statistical information internally as well as to the client. Leadership, coaching and mentoring skills. Excellent People Management skills.Immediate Joiners preferredWalk-in -- Monday to Saturday (10 am to 6pm) Contact person and details:Balaji.Ahidden_mobile(Directly whatsapp Your Resume with subject as Position you Looking for )Venue and locationIMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: hidden_email

Keyskills :
kracall calibrationcall auditattritionquality managementshrinkagekpiquality monitoring

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