Training Manager

Job Description

The Alexa Data Services (ADS) organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with internal customers like Machine Learning Science modeling teams, providing the critical data they need to improve Alexa s Automatic Speech Recognition and Natural Language Understanding models and domain features.Come build the future of the voice recognition for Alexa with us.Job MissionWe are seeking a Training Manager to join our Chennai data team.If you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you!In this role, you will focus on coordinating and managing all site s trainings across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.As a Training Manager, you must be capable of: Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information Working with Operations and Team Managers, Subject Matter Experts (SMEs), and other key stakeholders to identify target audience training needs and deliver learning modules against required training timelines. Managing a team of site trainers and coordinating, planning, delivering and facilitating workflow training modules such as new hire, cross training, launch trainings for new services, and other ADS-specific trainings as necessary. Supporting and designing of training materials for use during classroom or virtual trainings, webinars, blended learning programs and online self-directed modules or materials. Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings. Monitoring, tracking and reporting on training completion and success metrics. Assisting with development and validation of training materials, learner engagement strategies and evaluation plans. Coordinating and executing quality audits, and initiating follow-up requisite learning programs to address continuous improvement need, with assistance from Quality team Administrating Site Training, including testing and certification, managing scheduling and reporting on work outcomes and impact Contributing to continuous improvement cycle of training and accuracy processes Serving as an instruction/training subject matter expert (SME) to advise trainers on training organization and presentation Maintaining training metrics for the site, Bachelor s degree or significant college course work, in communication, education or related field Experience successfully managing a team and supporting their success and growth Demonstrate success and experience with planning, creating, implementing and delivering training Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees Knowledge of learning and training practices Ability to use multiple learning methods and link appropriate methods with subject matter experts Experience working with remote teams Business English skills both verbal and written, as it s required to work with English language data training and learning Competent user level of Microsoft Office tools (Word, Excel and PowerPoint) Project/program management and organizational skills Learning/training certification in eLearning Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.) Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, or Flash

Keyskills :
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