Training Supervisor - DRA (Debt recovery agent) Trainer

2.00 to 3.00 Years Chennai 12 Feb, 2024

Job Location	Chennai
Education	Not Mentioned
Salary	Not Disclosed
Industry	NBFC ( Non Banking Financial Services )
Functional Area	Professional / Soft Skills Training
EmploymentType	Full-time

Job Description

Conducting product and process training at all levels tele callers/team leader/managers.
Conducting quality and training session whenever required.
Managing a team of Quality officers.
Conducting DRA new and refresher training - Debt recovery agent training and Certification.
Ensuring that the feedback and report on quality are shared with Team leaders on a regular basis to understand the gap.
Conducting quality and training sessions whenever required.
Ensuring that the training modules get updated on timely basis.
Maintaining various reports like quality scores Weekly & Monthly scores.
Conducting motivational training for the team to enhance performance.
Ensure effective, consistent communication with managers, peers and other resource groups.

Keyskills :
trainng managers telecallersmotivational trainingconducting dra new refresher training - debt recovery agent training certification

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Training Supervisor - DRA (Debt recovery agent) Trainer

Job Description

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