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Transaction Services Representative

3.00 to 4.00 Years   Chennai   16 Aug, 2019
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaLanguage / Translation
EmploymentTypeFull-time

Job Description

Core Responsibilities:

  • Process customer instructions of trade settlements & Corporate Actions
  • Track and Work within the required productivity and error limit
  • Manage different work queues and assist with the production of department MIS and reporting
Day-To-Day Responsibilities:
  • Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required
  • Follow through tasks and take ownership to ensure they are completed to the required standards
  • Adhere to policies, standard framework decided stated by the company to meet client need
Key Deliverables:
  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
  • Timely and accurate processing and customer resolution
  • Timely escalation on incomplete/delayed processing
, *Experience:
  • Post Graduate with minimum 3 years of experience in banking operations
  • Exposure to Investment Operations would be preferred
  • Exposure to trade settlements & Corporate Actions would be an added advantage
Skills:
  • Flexible to work in any shift
  • Excellent written and spoken English skills
  • Strong and proficient in knowledge source to help guide and navigate associates
  • Extensive knowledge of risk & controls to resolve first level escalated inquiries
  • Proficiency in typing
  • Demonstrates collaborative competency

Keyskills :
spokenenglishtradesettlementsownershipoperationsinvestmentescalationsettlementsinstructionscommunicationGermanItalianFrenchCatalanSpanishateactions

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