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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Language / Translation |
EmploymentType | Full-time |
Are you eager to make a huge impact on Amazons ability to drive business development Are you an energetic person ready to work with Amazon vendors to increase selection, build lasting vendor relationship and help them be successful. Then this is the position for you.Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog.The Catalog Associate is the entry level role in the RBS organization. In this role, the individual works on one or more critical programs/tasks for a particular retail product category. These tasks include (but are not limited to) populating content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.Core Responsibilities Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours). Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season. Maintain records of day-to-day work by updating trackers to reflect work done If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related informationSkills and Competencies Strong written and verbal communication skills in English and French Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely MS Excel proficiency ability to mine voluminous data for specific detail according to instructions provided Strong analytical skills Ability to do high school level arithmetic Familiarity with navigating the internet research techniques on the internet and finding required information quicklyBasic Qualification Bachelor s degree in any discipline German: B1 Level or above Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidate s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours). Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season., Graduation in any stream with good knowledge in excel. Knowledge in automation and ETL query. Graduation in any stream with good knowledge in excel
Keyskills :
j2ee hybris tronganalyticalskills businessservices analyticalskills rootcauseanalysis communicationskills rootcause businesscommunicationskills internetresearch