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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
o To perform service operations activities that supplements to the frontend request placed by the cliento To manage the generic mailbox of the bank and other activities like client CEMS request checker.o To perform survey calling activity and update MIS appropriatelyo To maintain records/MIS of the types of error and the issues and all complaints handled.o Adhere to Key deliverables with focus ono Productivity Benchmarko ESAU Plano Request resolution within SLAKEY RESPONSIBILITIESPeopleIdentify at least 1 successor for all critical roles that one handles and all reports/MIS that one sendsEnvironment/sustainability Work jointly with team and all Units towards achievement of Organizational ObjectivesUnplanned offsComplete assigned requests within TATCustomer Experience& Productivity:Ensure the stake holder mails are reverted within target turnaround timeEnsure TAT is adhered as per pre-agreed SLA on Requests/Complaints/TL Calls/Static data calls/KYP/Emails handling/CEMS and Non CEMS activities/ VOC, any adhoc requirement.Minimum productivity of 90% to be achievedProcess Improvements & RCAFlexibilityAudit Controls and Costs Weightage 5%Ensure adherence to all Group policies &Procedures.Ensure adherence to local laws & respect theCommunity within which we operate.Ensure that all KYC and Anti-Money LaunderingPolicies are well known and followed.Ensure timely completion of all Mandatory E-Learning modules and LINQ CIBs are acknowledged.Ensure correct & timely updation of leave on the PeopleSoft portal.,
Keyskills :
basis accounts research serviceoperations mis kyc sla rca tat linq operations ustomerrelations rep ting statementsofw ksow frontend elearningmodules antimoneylaundering cems survey adherence