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UAE Senior Client Care Executive - Inbound

2.00 to 4.00 Years   Chennai   29 Dec, 2020
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.Job Description

  • To provide customers (including prospective customers) with information about Standard Chartered Bank s Personal Banking Products.
  • Handle transactions on the Telephone and to sell the complete range of retail products in a customer friendly way.
Key Roles & ResponsibilitiesSALES
  • To achieve set targets in terms of generating sales leads to build assets and liabilities across
  • To capitalise on cross-sell opportunities
  • To help plan, organise and support inbound campaigns in Co-ordination with marketing/sales campaigns.
SERVICE QUALITY
  • To achieve set targets in terms of service standards and customer satisfaction scores for customer inbound calls received and ensure quality of outbound calls.
  • COMPLIANCE RISK AND MONEY LAUNDERING PREVENTION REQUIREMENTS
  • Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
  • Processing and decision making as per Departmental Operating Instructions manual and within the timelines and accuracy standards specified.
  • Continuous Improvement in Productivity to the standards prescribed from time to time.
  • Upholding the values of the group & company at all time
  • Compliance with all applicable rules / regulations and company group policies.
CONTRIBUTES TO
  • Delivering world-class customer servicing embracing the Bank s brand values (Courageous, Responsive, International, Creative and Trustworthy) and Outserve by:
  • Deliver a consistent Service Excellence experience to customers
  • Establish effective relationships with customers
  • Give customers a positive impression of themselves and the Standard Chartered Bank
  • Promote additional products and services to customers
  • Collect and process additional valuable customer information and business intelligence.
JUDGEMENT / COMPLEXITY
  • Provide professional advice and alternatives/solutions to customers request and queries using
  • knowledge of bank s products and services.
  • Be flexible and sensitive to meeting customers needs
  • Initiate and drive to achieve set targets and service standards.
  • Have strong selling and inter-personal skills to handle customers and to sell bank products.
Qualifications and Skills
  • Should be able to handle the different shades of customer expectations across All customers
  • Should be a graduate
  • Should be able to speak fluent English
  • Should have basic PC skills (word processing and spreadsheet)
  • Work timings Rotational 24/7 shift time
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesaccountscustomer servicebankingbanking operationssales leadsgroup policyinbound callspersonal bankingservice standardsservice excellenceinterpersonal skillscustomer satisfactionset

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