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US - HR Service Centre - Specialist / Analyst (US Shift)

Fresher   Chennai   02 Jun, 2026
HCL Technologies Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaHR
EmploymentTypeFull-time

Job Description

    Job descriptionRole & responsibilitiesMust have experience in handling US - HR operations (BGV, Onboarding, Compensation & Benefits etc). Must have worked with American clients.
    • Resolve queries received from employees related to payroll, Benefit, compensation or HR records for both voice and Non- Voice
    • Utilize available resources like HRMS systems, knowledge repositories, company reference documents to provide most appropriate response to the requestor
    • Supports employees with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
    • Escalate unresolved or sensitive issues to internal teams
    • Processes HR transactions, records statistics and handles highly confidential material
    • Handle Hire-to-Retire queries on ongoing basis
    • Interpret policy and explain procedures
    • Schedules, follow-ups and monitors actions and deadlines according to relevant processes
    • Support additional tasks as assigned
    • Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
    • Contributes to building a knowledge base for frequently asked HR questions
    • Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization
    Skills
    • Excellent written and verbal communication skills in English
    • US HR operation experience
    • Experience in HR Helpdesk/Query Resolution
    • Proficiency in using MS Office (especially MS Excel, Word and Outlook)
    • Hands on experience and in both Voice and Non-Voice.
    • Problem Solving ability
    • Knowledge of handling company policies across all business formats for US clients
    QualificationDegree in human resources, business administration or similar relevant fieldStrong knowledge of Human ResourcesHolding Specialization degree (Masters / UG) in HR will be an added advantageCustomer Service Champion

Keyskills :
us hr operationsus hrus background verificationus ops

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