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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Oil & Gas / Petroleum |
| Functional Area | Back Office OperationsProduct Management |
| EmploymentType | Full-time |
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. Theyre the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and featuresCustomer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.
Keyskills :
rebuilds communication features records tires warranty reynolds forms ormsprocessing dealermanagement electronicforms customersatisfaction carbonlessforms automotivesales automotivesalestraining formsdevelopment customerretention customer