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Vice President

4.00 to 8.00 Years   Chennai   16 Sep, 2020
Barclays Shared Services Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

Date live: Jul. 20, 2020Location: ChennaiReference Code: 00273421Business Area: COO & FunctionsArea of Expertise: OperationsContract: PermanentJob Title:Vice PresidentLocation: Chennai

  • TC03 Ops (Retail & Business Banking) manages back end processing for Account Management. It handles end to end processing for Personal Banking Customers starting from Onboarding, Account maintenance, Closures, Bereavement Servicing and Tax Operations, Customer Data operations and Onboarding for Business Banking customers.
  • These critical processes are to be closely supervised to avoid any Customer complaints, compliance, regulatory or reputational issues. There are also additional responsibilities to be discharged as part of this role and it includes managing regulatory requirements, delivering Business initiatives, owning the key strategic priorities of co-location, creating ops of the future enabled through RPA / strategic automations.
What will you be doing
  • Where applicable this should include reference to the following; level of accountability, ownership and/or influence on policies and strategy; quantify any financial accountability /budgetary requirements; likely timeframe of role activities; the impact of the role on the team/organisation.
  • Run an operations unit across cities and sites,
  • Managing process performance in line with agreed SLA and targets.
  • Drive a culture of continuous improvement.
  • Maintain effective working relationships with key stakeholders and related customer business areas.
What we re looking for:
  • Work experience at a senior managerial level of leading large teams across multiple processes
  • Prior experience in Customer Service
  • Knowledge of Retail Banking Services and processes
  • Domain knowledge of Business Banking Services
  • Knowledge of emerging technology e.g Blue Prism and exposure to tech testing with ops
  • Experience with leading Financial Services BPOs/Large BPO setup
  • Excellent track record during past work experience; Stability in previous jobs.
Skills that will help you in the role:
  • Each bullet to be no longer than two lines
  • Content to be in priority order
  • RPA and tech applications knowledge
  • Experience of closely working with Tech teams
  • Understanding of transformation tools and methods available in the Bank
  • Understanding of MTP and business financials
Where will you be working
  • Chennai
Our BenefitsOur customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.Apply,

Keyskills :
customer complaintspersonal bankingcustomer datacost controlfinancial servicesdeliveryretail bankingback end processingltdbusiness bankingautomationproject managementmultiprotocol label switching mpls

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