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Voice Process Executive

0.00 to 4.00 Years   Chennai,Other Tamil Nadu   07 Oct, 2024
Vibgyor Enterprises Hiring For Outbound voice process
Job LocationChennai,Other Tamil Nadu
EducationNot Mentioned
SalaryRs 50,000 - 3.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaCustomer Care ExecutiveCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are hiring for OutboundVoiceProcess for Mnc (It service and Consulting services provider)Company details:It is mnc company, a global provider of consulting and managed services, technology, and technicalsupport, cross channel media and Renewal management to various organizations. With offices in the Brazil, China, Indonesia, Japan, south Korea, Vietnam and IndiaWorking Location: Chennai- Kovilmbakkam (Work from office)Domain: Domestic or InternationalVoiceOutbound Process (both available)Experience- Fresher to 24Years into bpovoiceprocessIts 5 days working and rotational shifts100% Vendor coordination, no travelling, no targetLanguage command: English plus (Any of Kannad/ Tamil/ Telugu/ Malyalam / Hindi)Key Responsibilities: Customer Servicing, Customer Support, Bpo exp, Outbound Queries Handling of our end international client (Indian/ Us /Uk /European/North American etc)Responsibilities:Should be comfortable to handle outbound callsCoordinating with the concerned teams to maintain the timelines.Converting our existing user base into leads.Providing resolutions to the customer for their issues using multiple tools.Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.Answered customer complaints with quick solutions, ensuring customer satisfactionResourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service-related critical issues.Adept in interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retentionSkills:Fresher or any exp intovoiceprocess/ Client ServicingStrong Language command with English plus (any of Kannad/ Tamil/ Telugu/ Malayalam / Hindi)Good Communication SkillsInterested candidates kindly reach on:hidden_emailhidden_mobile

Keyskills :
business developmentuk processcustomer carecustomer serviceus processcold callingvoice process

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