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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Exp- 3 to 6 Yrs. Bachelors degree of Computer Science or IT equivalent Active CCNA certification is a minimum requirement, Active CCNP Collaboration is an added advantage. Ability to work in shifts to provide 24*7*365 support Ensure quality, accuracy and timely resolution of the problems Configuring and troubleshooting of Voice Gateways, and call signaling protocols on Voice Gateways H.323, SIP & MGCP including POTS and VOIP Dial Peers Hands-on experience on RTMT tool, DNA, CDR CUBE & Voice Gateways Troubleshooting of voice interfaces: FXS, FXO, and ISDN, T1/E1 PRI Identifying the reason for the outage and coordinating with ITSP/Carrier/Client/Vendor for an immediate restoration Managing and troubleshooting call routing issues such as Numbering Plans, Calling Privileges, etc. Coordinating with Cisco TAC to resolve complex issues with respect to Unified Communication and Collaboration Moving, Adding, Configuring and Deleting Cisco IP phones, softphones & Jabber Configurations, Managing, and Troubleshooting of special features like hunt groups, Extension mobility, call pickup groups etc Candidate must possess strong knowledge & working experience with resolution centric diagnostic approach , ability to quickly identify & isolate the root cause of the issues in minimal time.Roles and ResponsibilitiesDesired Candidate ProfilePerks and Benefits,
Keyskills :
isdnmgcptroubleshootingip phonesroot causecall routingvoice gatewaysaudio masteringcomputer scienceworking experiencesignaling protocolssiptaccdrfxoccnaciscopolymerase chain reaction pcr