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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Greetings from Act Corp !Walk-in Interviews for Customer Service Role. Interested candidates may Walk-in for the rounds of discussion with the updated resume and the below-mentioned documents.Walk-in Details - Venue Details: TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028 Interview Date : 8th July 2021 Interview Timing : 9am 11am Notice Period : Preferably Immediate Joiner / Max 15 daysPFB JD for Customer service voice process role.ACT Fibernet Chennai hiring for Customer service voice process role.Purpose of the Role:The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.Role Description:1. To provide customer satisfaction on every call / e-mail. 2. To ensure closure of the ticket / e-mail within the prescribed TAT 3. To provide speedy resolution 4. Willingness to work in 1 rotational week off & rotational Shifts 5. To resolves product or service problems by clarifying the customers complaintKey Result Areas:This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.Desired Skills and CompetenciesRecruitment Specifications:Education Graduate or equivalent Work Experience:Minimum of 1 to 6 Years of work experience in English voice process only Experience in customer service or call center background preferred Strong communication skills Good interpersonal skills Knowledge of multiple languages like English, Tamil & Kannada / Telugu / Hindi are mandateJob Location : T NagarWeek Off : 6 days working & 1 rotational week offRotational day shiftsPlease make sure that you have all the below documents in place to attend interview:-Pan CardAadhar Card Driving License (Optional) X Certificate XII CertificateUG / Diploma / ITI Certificate. Relieving letter (For immediate joiners) Appointment letter from previous company Last 3 months salary slip/ Bank statementIn case of interest please walk in to the mentioned venue for personal interview.Contact Person: Mary (HR)
Keyskills :
inbound processinbound callsdomestic callingcustomer careoutbound callingcustomer servicedomestic bpointernational bpooutbound processcustomer supportinternational call center