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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
DescriptionThe Response Manager is a key member of the Account Business Management / Service Request Management office team. He/She has overall responsibility for handling all aspects of the NSSR management within the account. This person guides the Service Request through its entire life and is the customer interface. Primary ResponsibilitiesThe Response Manager/ Service Request Manager1. Very good communication & able to communicate to every levels of DXC & client2. Proficient in ITIL framework. ITIL foundation is good to have3. Good understanding of IT infrastructure4. Good knowledge on Incident & Service Request. project management/ServiceCatalog management is a plus.5. Good knowledge inexcel reports& macros. Knowledge of power BI is a plus.Essential Qualification:
Keyskills :
application programmingitil foundation pmppower bi quality assurance processesbusiness management guides