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We have opening for Network Engineers

2.00 to 5.00 Years   Chennai   28 May, 2022
CSS Corp Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System AdministrationGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Profile: Network Engineer Location: Chennai Level: L1 Engineer EXP: 2 4 years Number of Openings: 100+
    • Handling cases received through phone calls or web ticketing system, managing the caseload, and summarizing ticket status for shift hand-off
    • Perform fault isolation steps, to include Wire Shark, flow basics and firewall status; repeat procedures as needed and, escalate to the Team Lead when appropriate
    • Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot wireless networks
    • Ensure proper documentation of cases
    • Troubleshoot/Diagnose all issues from the customers and driving satisfactory resolution of the issues.
    • Troubleshoot Product, Codes and Configuration issues
    • Ensure consistent customer satisfaction
    • Interface with international customers
    • Timely handoff of cases that require technical or political escalation
    Primary Skills:
    • Detail understanding of Basic Networking such as networking devices, OSI Layer, Networking protocols such as DHCP, DNS, HTTP etc is required
    • Logical understanding of packet trace, routing & switching is required
    • OSI layers detailed understanding of each layer s function and relevant protocols that operates at each level
    • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism
    • Thorough understanding of IP Addressing, Subnetting, VLAN, VTP, 802.1q is required
    • Basic understanding of STP is required
    • Good troubleshooting approach (from Level 1 to 7 of OSI)
    • Ability to analyse packet captures and use tools such as Ping, Traceroute, Wireshark etc
    • Work from CLI, GUI and/or CMD prompt interface to resolve customer issues
    • Use ARP tables to verify L2 and L3 mapping, MAC to IP interfaces in wireless/wire line networks
    • Should have good understanding of Layer 2 & Layer 3 frame formats and protocols such as ARP, DHCP & OSPF
    • Should have a good understanding of Routing Table and how a Router uses routing table for routing decisions
    • Understanding 802.11 standards, 802.1x, PKI, VPN will be added advantage.
    Required Education/Experience and Competencies:
    • Knowledge of Basic Networking, VLAN, 802.1Q, Basic routing & switching
    • 1 2 years of IT help desk experience in a call centre environment (or equivalent) is required
    • Willingness and ability to work night shift & overtime to support customers based on business requirement
    • Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems
    • Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
    • CCNA or equivalent certifications are desired
    ,

Keyskills :
layer 2routersswitchesnetworkingtroubleshooting

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