Yardi Report Developer

Job Description

Summary: Provides support services and training to customers. Essential Duties and Responsibilities: include the following. Other duties may be assigned as required.
• Provide Yardi client support and technical issue resolution via Ticket System/Portal, E- Mail, phone and other electronic medium.
• Create and enhance management reports utilizing Yardi
• Work with stakeholders and business people to understand business needs, interpret data requirements and perform testing.
• Support integration to Yardi platform
• Document, develop, implement, maintain, and deliver training on reporting solutions to meet the business needs.
• Analyze and solve day- to- day challenges with data and analytics/reporting systems including research data and systems issues, resolve and/or prioritize issue resolution, proactively identify data quality problems and support solution identification and review system performance; identify and recommend improvements.
• Collaborate with end- users to gather report requirements and ensure proper testing/validation.
• Present project status and milestones to management and business supervisors, managers, and stakeholders.
• Oversee source control for report repository.
• Follows the software development lifecycle (SDLC) .
• Perform DBA duties to SQL Server 2008 production and development databases including adding/deleting user accounts, assigning user rights, partitioning tables, managing disc space, normalizing data, troubleshooting performance issues, and implementing patches.
• Works with managers to apply data to business goals and analytical requirements
• Develop and delivery training as related to specific Yardiapplication and business process including preparation of materials, agenda, exercises and test data required.
• Develop written business functional specifications for Yardi custom reports, custom applications, changes to security and changes to application functionality.
• Conduct Yardi training and meetings via conference calls, screen sharing (like WebEx) , video conferencing and Skype.
• Properly document client requests and resolutions in ticket system.
• Traffic, prioritize and route client requests to other internal and external resources.
• Follow up resources assigned tasks.
• Stay connected with clients via weekly or monthly status calls.
• Review time reports from internal and external resources that have provided services on assigned tasks.
• Manage the Ticket System toolset for reports, requests and system data.
• Train clients and internal and external resources in Ticket System
The Ideal candidate will also possess the following skills:
• Strong written communications skills in English.
• Strong keyboard skills.
• Proficiency in Yardi
• Strong application analytic technical skills.
• Ability to deliver training via screen sharing (WebEx like applications) with confidence and clarity.
• Ability to delivery services via telephone and support verbal directions with clear and details written follow up.
• Personal and professional demeanor.
• Internet browsing and email skills.
• Internet research skills.
• Problem solving and analytic skills.
• Application or technical support experience.
• Experienced in the development of training agenda, and functional specifications.
• An understanding of the following business functions
  • Basic Commercial and Residential Lease administration
  • Basic Job Cost
  • Basic bookkeeping (i.e. General Ledger postings, AP processing, AR processing)
• Able to promptly answer support related email, phone calls, Zen Desk and other electronic communications.
• Able to work independently and efficiently to meet deadlines.
• Self- motivated, detail- oriented and organized.
• Experience with software issues.
• Excellent communication (oral and written) , interpersonal, organizational, and presentation skills.
Minimum typing proficiency: 25 wpm.,

Keyskills :
general ledgertest datacognosstudioproblem solvingsalesdata qualityunit testingsoftware development life cyclesql server 2008sql serverclient support