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Zonal business manager

5.00 to 9.00 Years   Chennai   24 Apr, 2024
Airtel India
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Strategic Roll outs : Translate strategic intent into deliverables for the retail staff Business Growth -Identify & obtain best possible Store locations & franchisee partners Partner Management - Oversee the vendor eco-system from identification , contracting , compliance, performance management & delivery as per airtel quality standards. Own delivery of an agreed roll out plan as per agreed quality standardsStore Operations & Audit / Compliance : Management of all vendor & partner relationships Maximize efficiency of Circle support processes to ensure error free retail operations Ensuring total compliance with all defined processes & systems Identification of issues & areas of improvement based on on-going analysis of KPIs/key metrics Manage issues with local authorities, if anyProfitability : Manage overall financial performance of at circle through delivery of agreed targets Ensure profitability of each store & devise strategies for non-performing stores. Devise marketing programs in conjunction with Circle & Central leadership Competitive benchmarking and feedback loop for improvement of KPIsPeople Development / Team Management : Create a high performing Retail team through right recruitment , coaching & performance management . Own the hiring process for outsourced store staff Ensure deployment of national training initiatives; supplement through local inputsCoach & Groom line managers & store staff Customer Experience : Ensure consistently higher standard of customer service across all retail stores in circle Responsibility for delivery of agreed customer service targetsIdentify areas of improvement & ensure implementation of programs Challenges Resolution of conflicting directions between central team & Circle leadership/ manpower attrition/ identification & procurement of best locations/ oversight of roll out/ management of issues with franchisee/ delivery of profitability/ geographical spread of operations,

Keyskills :
Strategic PlanningBusiness GrowthPartner ManagementVendor ManagementCompliancePerformance ManagementFinancial ManagementMarketing StrategyCompetitive BenchmarkingTeam Management

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