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Job Location | Coimbatore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Operations Management |
EmploymentType | Full-time |
Responsibilities and tasks will include but not limited to: Handling customer, complaints and feedback and providing maximum level of customer satisfaction and ensuring the company s quality standards and on time delivery and implementation of S-AppSys s Solutions by own and managing the team of support executives.Attending incoming enquiries onsite and off-site, establishing the customer s needs and converting these into salesTelephone account management, responding to customer enquiries and processing orders over the- telephone and online via email or onsite visit.To ensure that all quotations are up to date and are dispatched to the client on a same-day basis.To ensure activity reports are provided to Office as necessary.To remain friendly, polite and efficient at all times to ensure that the Company s goal of totalCustomer satisfaction is achieved at all times for both clients and company personnel.Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;Negotiating the terms of an agreement and closing sales;Gathering market and customer information and gaining a clear understanding of customers businesses and requirements; Essential requirements & Desirable attributes: Should have excellent written & spoken English, coaching, negotiation and interpersonal skillsPleasant telephone manner, business presentationGood IT skills and good communication skillsAttention to detail and enthusiastic, flexible and adaptableYou should also be self-motivating and proficient to work very independentlyEager to put the extra hours of work to grow up the business.,
Keyskills :
operations administration ustomersatisfaction teammanagement accountmanagement