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BPO Director

20.00 to 23.00 Years   Coimbatore   25 Jan, 2023
NTT Global Delivery Services Limited
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    • Manage healthcare payer BPO operations delivery focused on Claims/ Provider Data management, or Enrollment and Billing (Membership and Premium Services)
    • Manage operational metrics, quality, SLA performance
    • Responsible for people performance management including hiring decisions
    • Manage financial performance.
    • Responsible for managing team/ people performance
    • Meet SLA/ Quality goals and continuous performance improvement
    • Manage overall delivery, issue, escalation management
    • Responsible for driving process improvements and efficiency by implementing lean, six sigma, and automation.
    • Ensure adherence with applicable NTT as well as Customer driven training/ compliance/ regulatory requirements
    Requirements 20+ years total experience, 10+ managing healthcare payer BPO operations delivery.Extensive experience/ knowledge of Claims/ Provider Data management, or Enrollment and Billing (Membership and Premium Services)Experience across one or more of these LoBs/ Health plans - Individual, Small/ Large Group, Federal Marketplace, Medicare, MedicaidExperience in driving automationOpen to work in night shifts (US Eastern hours)Graduate/ MBA degreeSix Sigma green/ black belt highly desirableSolid communication skills.Demonstrated client service skills and leadership capabilities.Good knowledge, understanding and application of project management principles and methodologies.Job Segment: Six Sigma Black Belt, Six Sigma, Lean Six Sigma, Project Manager, Manager, Management, Technology ,

Keyskills :
lean six sigmasix sigmablack beltbpo operationsdata managementcustomer drivenproject managementbehavioral trainingperformance management

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