Branch Head - Coimbatore

Job Description

1) Job Purpose:Write the purpose for which the job exists (in 2-3 lines)The purpose of this job is to manage a team of Agency Managers, ensure advisor recruitment as per plan, and assist the Branch Head to make the branch a profit centre and to achieve annual business targets.2) Dimensions:Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. DimensionRemarks1.Manpower (Nos.)8 to 10 AMsDepends on branch2.Annualised Premium (in Cr)50 Lac to 1.5 CrDepends on branch3.Policies (Nos)100 to 500Depends on branch4.Net Annualised Advisor Commission (NAAC) (in Cr)10 Lac to 30 LacDepends on branch5.Persistency85%13 month Rolling Premium Persistency6.Sales ProgressionMaintain 30% of sales progression in the team7.LicensingCreate distribution as defined in the targets3) Job Context & Major Challenges:Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/SectionKey Challenges for the role –Unavailability of Quality Manpower in terms of Agency Managers and advisors, Retention of Quality ManpowerLicensing of Advisors – Pass Percentage is very low, getting examination dates for Online Examination is very difficult.Fluctuating market conditionDelay in completion of business during month end as it involves the long process to issue the policy (starting from policy receipting, scanning, completing requirement, medical follow ups and finally the completion).Infrastructure constraintsEnsuring that business is carried out as per the compliance & regulatory environment4) Key Result Areas:Writethe key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)Key Result Areas Supporting ActionsEnsure performance of assigned Agency Managers with respect to recruitment of Advisors & achievement of business targets.Recruit quality resourceEnsure performance standards of recruitment , activisation , policies & premium are met by the assigned agency managersMaintain the profitability: Of the advisor Of the Branch.Keep track on Advisors Contest and ClubsKeep track on various training needs.Sharing good sales practices.Provide support to AM by participating in sales/recruitment.Be responsible for the market conduct of the assigned agency managers and the advisors in their teamMaintain the Sales Report on Introduction and Issued BusinessDevelop the Agency Manager’s (goal sheets).Carry out goal setting exercise with his team enabling the FLS team to deliver the expected productivity & subsequently leading the team to progress to next progression level.Manage persistency and business health for the allotted branch so that functional goals are achieved.Manage sales force attrition as per bench mark.Maintain quality of business for better persistency.Relationship Management (Internal & External) to drive performance.Maintain healthy & cordial relation with team of Agency Managers as well as all concerned departments.Maintain one to one contact with all advisors.Ensure reaching of communication to the advisors of his team about new product, schemes, clubs, etc. (using FLS as key point of contact).Visit top advisors in regular intervals.Drive local sales promotion effort for to support team members in achieving business targetsAnticipate sales promotion opportunities in the area of operation and devise innovative promotional activity.Driving various contestsEnsure Risk Management as per company policy.Carrying out the business activities as per the compliance & regulatory environment.Ensure (by doing basic screening & basic sanity checks) the applications that healthy business is introduced in the system.Be responsible for the market conduct of the assigned agency managers and the advisors in their teamManage administrative responsibilities of the branch in the absence of the Branch Head.Assist the Branch Head in carrying out the branch administrative responsibilities / in the absence of Branch HeadMonitor operational costsFacilitate in resolving any people or client related issues.Team ManagementEnsure through continuous on the job training, skill enhancement of teamMentor, supervise and coach the team.Provide for on the job as well as classroom training for skill enhancementEnsure periodic job rotation to give a higher exposure to the team members on all aspects.5) Job Purpose of Direct Reports:Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)6) Relationships:Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectivesRelationship TypeFrequencyNatureInternalSupport staff of branchOperationsAccounts HOFrequency: DailyNeed basedNeed basedNature: To manage branch related issues, MIS.To manage policy, customer related issuesCommission pay outExternalPeers in competitor companiesRecruiting agenciesFrequency: RegularRegularNature: To gain market understandingTo ensure AM recruitment

Keyskills :
People ManagementNegotiationCommunication