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Branch Sales & Service Manager

1.00 to 2.00 Years   Coimbatore   17 Aug, 2019
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities & Our Ideal CandidateRevenue GrowthTo achieve the set targets for revenueCost Control Costs are managed within budgetsImprove efficiency/ productivity levels in the branchDrive transaction migration to alternate channels of bankingCIREnsure branch profitability through improvement in CIR of the branchStrategic Quality DriversQualified new to bank onboardingFocus on New to wealth activationCross segment and cross border referralsCustomer serviceOn an ongoing basis, deliver consistent, efficient, accurate service at branches. The performance metrics for service are:RTF & client complaintsCustomer AttritionDigital Sales and AdoptionRisk Management / Operational RiskEnsure management control and performance/operating standards are appropriate and are being adhered to, as per ORMA standardsKey Control Standards, SORR, LSORR along with KRIs to be accurately made & reviewed along with appropriate samples and sent in timeOperating losses / Frauds are minimized / reducedKYC Rectification numbers to be as per the Triggers agreed with L&CReview and complete all relevant reportsMis-selling 0 complaintsEnsure all accounts are sourced in compliance with the Bank s AML/KYC policiesSuggest process changes if local conditions warrant making the processes strongerReport any transaction where funds appear to originate from suspected illegal sources.Raise awareness on KYC/ML and ensure team members are well trained on KYC/AMLBCSBI Ensure that the team is committed to the code of conduct as listed in Banking Codes & Standard Board of India.RFINRE/NRO Pending cases,

Keyskills :
salesbusinessdevelopmentaccountsmanagementcontrolustomerrelationsdigitalsales

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