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| Job Location | Coimbatore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
CSE Escalation Expert (Property Tax) 1- 2 years of experience in relevant field (voice process in ITES) Experience in Escalation helpdesk is added advantage. Any Graduate with excellent communication skills Skills Required Establish correct expectations, enforce relief and resolve through effective communication. Analyze and monitor customer Problem Reports (PRs). Review and identify root cause for all escalated service requests and use this information to improve continuously within service delivery teams. Focus on problem avoidance in escalation process. Roles Responsibilities Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly Closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation 1- 2 years of experience in relevant field (voice process in ITES) Experience in Escalation helpdesk is added advantage. Establish correct expectations, enforce relief and resolve through effective communication. Analyze and monitor customer Problem Reports (PRs). Review and identify root cause for all escalated service requests and use this information to improve continuously within service delivery teams. Focus on problem avoidance in escalation process.,
Keyskills :
rootcause servicedelivery escalationprocess incidentmanagement customermanagement managementservices communicationskills customersatisfaction cse root relief rec ds helpdesk management monit escalation co ng