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Job Location | Coimbatore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
Knowledge on the OMi agent installation, configuration & Integration with OMI Knowledge on monitoring implementation for OS, DB & other applications Knowledge on creating dashboards and views in OMi Knowledge on groovy scripts for event customization and processing Knowledge on of Micro Focus tools for custom/out of the box integrations Knowledge on creating, scheduling and customizing reports in OBR Knowledge on SNMP traps and troubleshooting Knowledge on Applink CLIP adapter. High availability of the team member which includes week days or Weekends as the Operations team is available 24 7. As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents ,
Keyskills :
subject matter expertisesalesmanagementvendor coordinationhigh availabilitydeliverymarketingbusiness meetingscorrective actionscustomer relationsservice improvementtrend analysistechnical subject matter