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| Job Location | Coimbatore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD,General / Other Software |
| EmploymentType | Full-time |
Key skills required for the job are: n Microsoft Exchange Server Admin-L3, (Mandatory) .As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. nDrives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Minimum work experience: 10+ YEARS n n tExpert level knowledge on O365-Exchange online, MS Teams and Microsoft Exchange 2010/2007/2013 architecture and all subcomponents including all the messaging protocols. n tTroubleshoot Mail flow, Queues, performance related issues of Exchange Servers. n tNeed to have Automation and Scripting skills. n tEscalation capability to get the solution done with Microsoft premier support and Microsoft online services n tImplement and support security policies, such as data retention. n tDrive MI/P1/P2 for solution within SLA n tAbility to participate in requirement gathering, architecture and design discussions and contribute technically. n tExperience in End to End Commercial project delivery planning to execution. n tStrong Technical Knowledge and Analytical expertise n tVery Good Communication (verbal and written), presentation and documentation skills are important n tGood practices on Configuration and Change Management, Incident and Problem Management. SLA met n As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. ,
Keyskills :
online servicesproject deliveryexchange serverslawindowsstorageenvironmentchange managementtrend analysismicrosoft online servicestroubleshootingvendor management